BSI's two-day Quality Systems Documentation course is based around ISO 9001:2008 (requirements) and ISO 9004:2000 (guidance) regarding documentation. The course provides practical guidance on how to write readable and usable documents for quality management systems. Lectures by experienced instructors, along with practical team exercises, will help you gain the necessary skills to evaluate and prepare quality manuals, procedures, instructions and forms.
Topics Covered
The course addresses the following important documentation topics:
- Basic Concepts
- Document Types
- Writing Process
- Flowcharting Methods
- Quality Manual
- Department Procedures
- Work Instructions
- Forms and Records
- Writing Tips
- Project Considerations
- Document Control
- Overall Benefits
Upon completion of the course, attendees will have the expertise to optimize all facets of the documentation of your quality management system. This will be achieved by being able to:
- Identify the required ISO 9000 documents.
- Recognize the value of good documentation.
- Identify the different types of documents.
- Understand the typical document formats.
- Learn how to write effective documentation.
- Identify steps for creating your documents.
- Understand document control requirements.
- Know how to adapt existing documents.
- Understand good flowcharting techniques.
- Practice writing quality system documents.
- Understand how to implement the project.
- Recognize how auditors look at documents.
Course Materials
Students receive comprehensive course manuals with reference materials.
Who Should Attend
Anyone involved in defining, writing or managing quality system documentation conforming to ISO 9001 should attend this course. The course is also suitable for writers of documents to be used in ISO/TS 16949 (automotive), TL 9000 (telecommunications), and AS 9100 (aerospace) quality management systems.
Next Steps
