Achieving Customer Satisfaction

Duration - 1 day

Course Description

This workshop focuses on Customer Satisfaction achievement systems used to structure and develop effective customer information transfer. These systems can be used within companies to drive improvement in Customer Satisfaction.

Through interactive discussions and hands on practical exercises you will learn how different aspects within your business can used to measure a customers perception of performance and overall satisfaction. The workshop will also discuss methods of weighting of each type of measurement to determine overall results and how this data can be used to drive performance improvement, increased customer satisfaction and loyalty.

Workshop Objectives

Upon completion of this workshop you will be able to:

  • Develop an effective customer satisfaction system within your company
  • Link customer needs to business objectives
  • Provide customer data to management that will facilitate improvement in customer satisfaction
  • Improve customer retention
  • Measure what is important

 

Next Steps

 onsite training quote

 

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This course is available:

Onsite
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Training offered outside Canada