BSI’s “ISO 20000-1:2011 Requirements” competency-based 2-day course teaches a general understanding of the concepts of the ISO 20000-1:2011 standard and how it provides a framework for the adoption of an integrated process approach to effectively deliver information technology services to meet business and customer requirements. An experienced instructor explains the clauses of ISO 20000-1:2011 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions.
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ISO/IEC 20000-1:2011 is the ISO Standard for IT Service Management. It provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This intensive 1 day course provides students with the necessary understanding of the ISO/IEC 20000-1:2011 requirements.
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BSI’s “Implementing ISO/IEC 20000-1:2011” course introduces the concepts needed to understand, develop, and implement an IT Service Management System. The standard provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This course provides students with the necessary understanding of ISO/IEC 20000-1:2011 and guidance for implementing an IT Service Management system that is compliant with the standard and meets certification requirements.
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BSI’s “ISO 20000-1:2011 Internal Auditor” competency-based 3-day course teaches a general understanding of the concepts of the ISO 20000-1:2011 standard and the principles and practices of effective internal audits in accordance with ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.” Experienced instructors explain the clauses of ISO 20000-1:2011 in detail and guide students through internal audits that are required for an information technology service management system based on ISO 20000-1:2011. Students gain necessary auditing skills through a balance of formal classroom tutorials, practical role-playing, group workshops, and open forum discussions.
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BSI’s “ISO 20000-1:2011 Lead Auditor” competency-based 4-day course teaches a general understanding of the concepts of the ISO 20000-1:2011 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.” Experienced instructors explain the clauses of ISO 20000-1:2011 in detail and guide students through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role playing, group workshops, and open forum discussions.
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