Duration - 2 Hours
Description
This 2-hour eLearning course is designed to provide students with a working understanding of the basics of the root cause analysis process. The course covers key concepts and methodologies developed and used by the quality management industry to solve complex problems that can impact customer satisfaction and the bottom line. The “8 Discipline Approach” (8D) is explained in detail using case study information that provides students with a strong understanding of how 8D can be applied to both the manufacturing and service industries. Additional problem solving tools, such as process mapping and Pareto Analysis, are also discussed.
The course is divided into the following six sections:
- Introduction
- Basic Problem Solving
- Problem Solving Tools
- 8D Approach
- Conclusions
- Quiz
The course includes interactive graphics, animations, and a 40-question quiz designed to test students’ knowledge of the root cause analysis process.
Learning Objectives:
- Understand the use of a structured model for systematically addressing problem solution and identifying root causes
- Provide practice in the use of key problem solving tools
- Understand the application and interaction of various root cause analysis tools and techniques
- Provide a documentation model for the management of the problem solving process
Who Should Attend
- Professionals responsible for implementing corrective actions
- Professionals who wish to use a formal problem solving methodology for the purpose of continual improvement
- Professionals from organizations that wish to increase customer satisfaction, efficiency, or sales
Prerequisite
No prerequisite is necessary, although experience with ISO 9001:2000 is beneficial.
Certificates of attendance are provided at the conclusion of the course.
Next Steps
Purchase this online course
