Duration - 2 Days
Course Description
BSI’s “Root Cause Analysis” course is designed specifically for organizations working within the service sector. The 2-day course is designed to provide a working understanding of the application of the 8D Problem Solving methodology in a service environment. Students will practice problem solving methodologies in scenarios crafted around an extensive case study. The mixture of tutorial and practical exercises is designed to allow attendees to return to their organizations and play a creative and effective part in a problem solving team or environment.
Learning Objectives
- Understand the Use of a Structured Model for Systematically Addressing Problems
- Understand the Application and Interaction of the Various Tools and Techniques
- Practice the Use of Key Problem Solving Tools, including the 8D Problem Solving Approach
- Practice a Documentation Model to Manage the Problem Solving Process and Prevent Recurrence
Course Materials
Students receive comprehensive course manuals with reference materials.
Who Should Attend
Any manager, supervisor, or employee who wishes to develop and use a formal problem solving methodology for the purpose of corrective action and continual improvement.
Prerequisite
There are no formal prerequisites.
Next Steps
