Provides participants with an overview of the ISO/IEC 20000-1:2005 standard and of an IT service management system. Participants will learn the purpose of ISO 20000-1:2005 and the benefits of an ITSMS implementation.
Learning objectives
- Explain the purpose of an Information Technology Service Management System (ITSMS)
- Interpret the requirements of ISO/IEC 20000-1:2005
- Describe policies, framework and linked activities to enable effective management and implementation of information technology services
- Explain the purpose, content and interrelationship of ISO/IEC 20000-1:2005 Specification and ISO/IEC 20000-2:2005 Code of Practice
Who should attend
- Individuals interested in learning about IT Service Management
- Managers responsible for IT Service operations
- Staff responsible for implementing and operating IT Service Management
Prerequisite
This webinar is an introductory overview intended for individuals with little or no previous knowledge of ISO/IEC 20000-1:2005. However, basic knowledge of IT service management is recommended.
