As customers become more sophisticated, better informed and their expectations grow, the only way your business can survive and prosper is by offering a commitment to quality.
Quality Management Systems (QMS) such as ISO 9001, AS9100, TS 16949 provides a management framework that gives you the necessary controls to address risks and monitor and measure performance in your business. It can also help you to enhance your image and reputation and enable you to look for improvements through internal and external communications.
ISO 9000 – Fundamentals and vocabulary
ISO 9001 – Requirements
ISO 9004 – Guidelines for performance improvement
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Quality Management for suppliers to the automotive industry.
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AS9100 - Quality Management System requirements for the design and manufacture of aerospace products
AS9110 - Quality Management System requirements for maintenance organizations
AS9120 - Quality Management System requirements for stockist distributors
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Quality management for the telecommunication sector.
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- Quality Management for IT service management
- Information technology - Service management - Part 1: Specification
- Information technology - Service management - Part 2: Code of practice
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Market, opinion and social research.
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Specification of common management system requirements as a framework for integration.
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Quality Management – Customer Satisfaction – Guidelines for complaints handling in organizations.
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Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations.
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